+ HOW DOES MARCELL WORK?
MarCELL is basically a temperature gauge, humidity gauge, power line monitor and cell phone all rolled into one small package. You just plug the device into an outlet in an area you want to monitor. It constantly measures temperature and humidity against a safe range that you specify. If temperature or humidity go outside the safe range or power is lost to the outlet you have MarCELL plugged into, MarCELL immediately makes a cellular call to our server to report the issue. The server then looks up whom you wanted notified in the event of a problem and takes the appropriate action.
+ I ALREADY HAVE A HOME WATCH SERVICE, WHY DO I NEED MARCELL?
Typical home watch services check your property once every week to ten days. What happens if you have an HVAC failure the day after their visit? It only takes a day or two in frigid weather for pipes to freeze. In hot and humid environments (like a condo in Florida in the summer) toxic mold can begin to form in a matter of hours in the event of an Air Conditioner malfunction. MarCELL provides 24 hour service, and never takes a break. Why take a chance?
+ MY NEIGHBOR WATCHES MY HOUSE. ISN'T THAT GOOD ENOUGH?
Unless your neighbor is checking your property several times a day and never takes a day off, no, it is not enough. Also, do you really want your neighbor in your house that often? And, does your neighbor really want the responsibility of determining that all mechanical systems in your house are operational for the entire time you are away? What if your neighbor slips and falls on your property while checking it? Do you want that liability?
+ WHERE WILL MARCELL WORK?
Two versions of the MarCELL currently exist. The original version works on the Verizon network and operates in the 50 United States and Puerto Rico only. We also offer an AT&T version of MarCELL which operates in the 50 United States as well as Canada. Do not attempt to use MarCELL outside of the geographical area it is intended for as the device will not work and additional roaming charges will apply.
If you want your device to work in Canada and the US, order the AT&T version during the checkout process.
+ I HAVE A LARGE HOUSE, DO I NEED MORE THAN ONE MARCELL TO MONITOR IT?
No. Assuming you have one HVAC unit (heater/air conditioning unit) for your house, you would just place MarCELL in one of the rooms serviced by this HVAC unit. If this room is within range, then you know your HVAC system is working. If you have a large house, multi-tenant dwelling or large commercial building serviced by multiple HVAC units, you would want to place one MarCELL in every zone.
+ THE CELLULAR SERVICE AT MY LOCATION IS RELATIVELY WEAK, WILL MARCELL STILL WORK?
Since MarCELL transmits minimal data, even in areas with marginal cellular coverage, a stable and reliable connection can typically be achieved.
+ CAN I MOVE MARCELL AT THE END OF THE SEASON TO THE PROPERTY I AM VACATING?
Absolutely. If, for example, you are a “snow bird” leaving your Florida condo in May and heading back to your home up north, you will want to move MarCELL to your FL condo for the off season. Since moving the device is so easy (just unplugging it and then plugging it back in), you have two options for this. One would be to have a relative or neighbor unplug the unit and send it to you at the Florida condo so that you can plug it in before you leave. The other option is to wait until you arrive at your northern home and unplug the unit yourself, box it up and send it to a neighbor or your home watch to install in your Florida condo. You can go online and change the temperature and humidity safe ranges to fit the new location as well as modify the notifications if you like. The other option would be to just have two MarCELL units and turn them on or off depending on the season.
+ WHAT IF MY MARCELL UNIT FAILS TO CONNECT TO THE CELL NETWORK?
MarCELL uses the largest cellular carriers in North America to provide the widest range of coverage. However, like any cell phone, there may be some places where cellular reception is not particularly strong. Signal strength can also be affected by electrical interference, atmospheric conditions, network traffic, physical obstacles, etc. If your MarCELL fails to connect, the first thing to try is to move it to a different outlet in the house or structure you want to monitor. Typically higher floors will have better reception than basements, etc. Also, large metal objects (like a refrigerator) could inhibit cellular signals from reaching the device so positioning it near a window may be better for reception. If, after reorienting your MarCELL and trying different outlets in the structure you want to monitor, you are still unable to connect, please contact our support line. Also, remember that if you are unable to use your MarCELL because of connection issues, the unit may be returned to Sensored Life, LLC within the first 30 days for a full refund of the purchase price. Click here for more information on how to return products to Sensored Life, LLC.
+ I'M FROM CANADA AND SPEND MY WINTERS IN FLORIDA. WILL MARCELL WORK IN BOTH LOCATIONS?
Yes, provided that you purchase the AT&T version of the device. If not specified, the default version of MarCELL runs on the Verizon network since it has the best coverage in the continental US. If you require the AT&T version (either because you want to use the MarCELL in Canada or the area that you will be placing the MarCELL has no Verizon coverage), then specify the AT&T version at checkout.
+ WHAT IS "INSTANT UPDATE" AND HOW DOES IT WORK?
Your MarCELL constantly monitors its environment for temperature, humidity, power status and water leak alarms. If there is an issue, it reports this immediately. If there is no issue or the status has not changed since the last alarm, MarCELL® simply records the current conditions every hour and uploads this information to the website every 8 hours.
So the information on the “history” page on our website could be up to 8 hours old. Some customers, especially those with pets, wanted a way to immediately get a snapshot of the current conditions. Sensored Life, LLC provides this capability with a feature we call “Instant Update”.
To get the current conditions without waiting for the next update period, you simply select the “Update Now” button on either the dashboard or history screen for your MarCELL.
Within 1 minute, your web account will be updated with the current temperature and humidity status.
There is a small charge for this service of 25 cents per update (sold in packs for 8 for $2). These Instant Updates never expire so if you use 1 now, the remaining 7 can be used at anytime in the future.
Remember, if your temperature or humidity go out of range, your power goes out, or a leak is detected (using our Water SPucks), you will always be notified IMMEDIATELY. If, however you just want to know what the current conditions are, Instant Update provides you a low cost option to do so.
+ DO I NEED TO ADD MARCELL TO MY EXISTING CELL PHONE CONTRACT?
No. We have negotiated an agreement to operate on the largest carriers in North America (Verizon and AT&T) to provide the broadest coverage for the market. So whether you are trying to protect your cabin in the woods or your boat at the marina, we have you covered. You can start and stop coverage for any month on our web site so you are only paying for the coverage you need, be it 1 month or year round.
+ HOW EXPENSIVE ARE THE CONNECTION FEES?
MarCELL has arranged to connect through the largest wireless carriers to provide the broadest possible base of coverage in North America. We have also negotiated to provide this service at a very low price and without any long-term contract requirements. Our pricing is very affordable whether you are looking for just a month or two or opt for an annual plan. There are also many price breaks in-between so that you can only pay for the amount of coverage you need.
See our Subscription Plan pricing here.
Unlike other temperature and humidity alarm systems on the market, we don't need a landline or internet connection to communicate, meaning that you can turn these services off when you leave for the season. Since landline phone service can easily run $25/month and internet service can run another $25 to $50, on top of that, using MarCELL can actually save you $50/month or more in expenses. By constantly monitoring your property, it can also potentially avert a disaster that could cost you thousands of dollars or more. All in all, it is cheap insurance.
+ ARE THERE ANY CANCELLATION COSTS WITH MARCELL?
No. Part of the beauty of MarCELL is that you can turn the cellular connection on and off on a monthly basis so you are only paying for the coverage you need when you need it. You can do this online at any time - quickly, easily and with no hassles.
+ I AM GETTING READY TO LEAVE MY SEASONAL HOME TOMORROW BUT I DON'T WANT TO START MY SUBSCRIPTION PLAN FOR A COUPLE OF WEEKS. CAN I PLUG IN MY MARCELL UNIT NOW AND HAVE THE MONITORING BEGIN AT A POINT IN THE FUTURE?
Yes, this is possible with the Seasonal Plan. You would simply go online, register your MarCELL device and select the Seasonal Plan. Then select the date you want your “season” to start and for how many months you want MarCELL to be on duty. After that is completed, you can then plug your MarCELL in either immediately or at anytime before the season start date. When the season start date is reached, your credit card will be billed for the number of months selected and MarCELL will be remotely activated.
The Month-to-Month and/or Annual plans, however, begin immediately once you enroll in them.
+ HOW LONG WILL MARCELL CONTINUE TO REPORT IN THE EVENT OF A POWER OUTAGE?
MarCELL contains an internal Litium Ion battery, which is always charged and ready. In the event of a power outage, the battery immediately takes over and powers MarCELL while the initial alert is sent. Then for the next 10 to 36 hours (depending on the state of the battery), MarCELL continues to record hourly readings and calls these readings in every 8 hours. Should temperature or humidity go out of your preset “safe range” during this time, an alert will immediately be sent. Once power is restored to the outlet, MarCELL will immediately send a “Power Restored” alert and begin to charge up the battery.
+ WHEN I UNPLUG MARCELL TO MOVE IT, WON'T IT THINK THAT THERE IS A POWER OUTAGE AND SEND AN ALARM?
Yes, but.... When the MarCELL unit is unplugged from the wall, it appears to the unit that the power was just lost. However, there is also on “off” button on the rear of the MarCELL unit. You can press this button and it will notify MarCELL that you intentionally unplugged the unit so it will not send an alert. It will, however, send a message to the server that it has been unplugged and then it will power MarCELL off to preserve the battery.
+ IT APPEARS THERE WAS A POWER OUTAGE IN MY HOUSE (CLOCKS FLASHING, ETC) BUT I NEVER RECEIVED AN ALERT FROM MARCELL. WHY IS THAT?
Since some areas of the country have power that is not very stable (many brownouts, etc.) we have set up MarCELL to ignore small power glitches and brown outs. The power needs to be off to the outlet for about 8-10 seconds for MarCELL to report it as a power outage.
+ HOW OFTEN DOES MARCELL REPORT IN WITH TEMPERATURE AND HUMIDITY DATA?
MarCELL checks current temperature and humidity against your settings every 10 seconds. If the current readings are outside of your “safe range”, an alert will be sent immediately. If readings are within your safe range, they are recorded every hour. MarCELL then calls in to our servers every 8 hours to report the previous period's hourly readings. At that point, this data is displayed on the website in graph or chart form.
+ ACCORDING TO THE HISTORY GRAPH, TEMPERATURE CROSSED MY UPPER RANGE SETTINGS A COUPLE OF TIMES, BUT I ONLY RECEIEVED ONE ALARM. WHY?
For temperature or humidity, as soon as one of your readings is outside the safe range you set, MarCELL will send an alarm message to our cloud-based server. Our server then sends out any alert messages you set up in the notification schedule. Your MarCELL will remain in alarm mode for that sensor until the reading not only comes back into range but goes at least 5 points (either degrees or percentage) into the safe range.
For example, let's say you set the thermostat in your cabin to 50 degrees to make sure your pipes don't freeze in the winter. You set the safe range of your MarCELL from 45 degrees to 70 degrees. In January, your furnace malfunctions and your inside temperature starts dropping. As soon at the temperature hits 44 degrees (outside of the safe range) you will get whatever notifications you set up for temperature on your notification schedule. Online, your MarCELL will indicate that the temperature is out of range by a red rectangle around the temperature reading on the “My Devices” page. You will not get another alarm (the error condition will not be reset) until the temperature inside the cabin reaches 50 degrees (3 degrees above the set point). If the inside temperature were to reach 50 degrees and then drop back below 45 again, you would receive another alarm.
The reason for this is because we thought if you had a condition that was fluctuating close to the set point, you would not want to get multiple alarms.
+ ONE OF THE RECTANGLES AROUND THE CURRENT STATUS ON THE "MY DEVICES" SCREEN IS YELLOW. WHAT DOES THAT MEAN?
For each MarCELL device registered to your account, the “My Devices” screen shows a snapshot of the last readings uploaded from that MarCELL device. This snapshot is also called a dashboard because, like the dashboard of a car, it provides all the pertinent information you require. In the upper right corner to the dashboard you will see a colored rectangle, showing the overall status of the device.
Green = temperature and humidity readings are safely within their respective ranges & power in on
Yellow = either temperature or humidity is getting close (within 5 points) of a range setting
Red = either temperature or humidity has gone outside the safe range or power is out
This same color code system is also used for the rectangles surrounding the individual readings displayed for temperature, humidity and power.
+ HOW MANY SPUCKS CAN I WIRELESSLY CONNECT TO MY MARCELL?
You can have up to 16 SPucks on each MarCELL.
+ IF I ADD SEVERAL SPUCKS TO MY MARCELL, WON'T I EXCEED MY MAXIMUM OF 9 NOTIFICATIONS?
Every time you add a SPuck, you also get 2 additional notifications. So a MarCELL with no SPucks has a maximum of 9 notifications. A MarCELL with 1 SPuck has a maximum of 11 notifications (9+2). A MarCELL with 2 SPucks has 13 notifications maximum (9+2+2), and so on.
+ MY SPUCK IS ONLY 120 FEET FROM MY MARCELL BUT DOES NOT SEEM TO CONNECT WHEN I TEST IT. I THOUGHT THE SPUCK RANGE WAS UP TO 200 FEET.
The SPuck connects to the MarCELL wirelessly. In an open field with a clear line-of-sight, we have achieved solid communication between a SPuck and a MarCELL of well over 320 feet apart. In practical use, however, there are typically many things between the MarCELL and SPuck (walls, floors, appliances, etc.). Every time the wireless signal passes through one of these surfaces, the signal strength (and range) is diminished. A good rule of thumb is a 50% reduction. So if the signal must pass between 2 walls (for example), the distance gets reduced from 320 feet, to 160 feet to 80 feet. Some surfaces (like a refrigerator or similar large metal appliance) may reduce the signal more than a wood and drywall wall for example. That is why it is important to use the “test” feature of the SPuck during setup to determine if the SPuck and MarCELL can effectively communicate when each is in the position where they will be placed into service.
+ WHAT CAN I DO IF MY MARCELL AND SPUCK DON'T SEEM TO COMMUNICATE ONCE I BRING THE SPUCK TO THE PLACE IT WILL BE DEPLOYED AND PRESS THE “TEST” BUTTON?
The best thing to do is to move the MarCELL so it is physically closer to the SPuck. Typically, you can't move the SPuck since it is being placed where a leak my develop. By decreasing the distance between the SPuck and MarCELL (by moving the MarCELL closer) you may be able get to an acceptable range where the two can then again communicate.
+ HOW WILL I KNOW WHEN TO CHANGE THE BATTERY IN MY WATER SPUCK?
The battery in a Water SPuck should last several years (5 or more). Once per day, the SPuck sends out a message to the MarCELL letting it know that it is still alive and also communicates the battery level. This battery level can be viewed on the website by selecting the SPuck icon on the dashboard of the MarCELL that SPuck is connected with. Then select the specific SPuck you are interested in. In the upper right corner of the window that opens up, there will be an indicator of the battery strength of that SPuck (green = good, yellow = getting low and red = time to change the battery).
+ WHAT TYPE OF BATTERY IS USED IN THE WATER SPUCK?
The Water SPuck uses a CR2032 coin cell battery.
Using MarCELL In an RV or Car
+ CAN I USE MARCELL IN MY RV TO PROTECT MY PETS?
Yes. One of the great advantages of your MarCELL unit is that, since it uses cellular technology to communicate with our servers, it can generally be used anywhere a cell phone can. It can also easily be moved from one location to another without worrying about reconnecting to a different wi-fi network, determining SSIDs, passwords, etc.
We have many customers who use MarCELLs in their RVs to protect their pets when they are away for short periods during the day or evening. RVs, like most vehicles, can heat up rapidly when they are parked and the AC is not running. External power from RV parks is also subject to power glitches and outages and not all RV heating and AC systems will reset themselves correctly in the event of a power issue. This could leave pets trapped in a lethal environment. Dogs and cats can suffer irreversible organ damage or death once their core temperatures exceed 106 degrees.
MarCELL will alert you immediately if power is lost to the outlet it is plugged into or if temperature or humidity exceed the ranges you set.
+ CAN I USE MARCELL IN A SMALLER VEHICLE OR RV WITHOUT STANDARD ELECTRICAL OUTLETS?
This can be done fairly easily by replacing the standard power adapter that comes with your MarCELL unit. Read below for additional information: Powering your MarCELL off of a “cigarette lighter / 12V port”. This method can be done in a car, boat, RV or any type of vehicle that has a standard 12V accessory port (i.e. car cigarette lighter or power socket).
Your MarCELL device requires 5V @ 2A power delivered via a 2.5mm x 5.5mm barrel connector.
There are many adapters and cables which fit this specification available on Amazon and Ebay. The easiest way to find this combination is to get a Cigarette Lighter Socket to USB 5V adapter. Again, you need 2 amp minimum output on this adapter.
The following adapter is just one example of many available: https://www.amazon.com/dp/B00M6QODH2?aaxitk=csk8qWVHXp9qPabIpl3G7A
Note that many newer car models include USB power adapters already so depending on the vehicle, you may not even need this adapter. Just make sure the output of your USB connector is 5V (5 volts) at a minimum of 2A (2 amps).
You then need a cable with a USB connector at one end and a 2.5mm / 5.5mm barrel connector at the other end. Here is just one example on Amazon: https://www.amazon.com/dp/B009JXJITS/ref=sxbs_sxwds-stvp_3?
So to power your MarCELL in your vehicle, you would simply replace the plug-in adapter which came with your MarCELL with a USB adapter and cable as outlined above. Your MarCELL would be powered by your vehicle's battery and would report issues as usual. Note that the standard rules for locating your MarCELL (like not in direct sunlight) would still apply. Also, since warm air rises, locating the MarCELL higher in the vehicle (or at least at a height at or above the height of your pet) will give you a more accurate reading of what they are experiencing.
Not all 12V ports in a vehicle are powered when the vehicle engine is not running. Most late model vehicles have many power ports and only specific ports may remain powered once the engine is turned off. Before using your MarCELL in a vehicle, it would be wise to identify if you have a power port that remains powered once the engine is switched off . If you do, it is safest to use this port as the car battery would be able to power your MarCELL for very long periods of time.
Also note that some power ports will remain active for a pre-determined time (like only 10 minutes) after the ignition is turned off.
When running your MarCELL off of the vehicles battery, you will continue to get notifications if temperature and humidity ranges are exceeded and you can use the “instant update” feature to check on temperature and humidity at any specific point in time.
If none of the 12V power ports in your car are active when you switch your ignition off, you can still use your MarCELL as it will run off of its internal battery once it loses power. However, you need to ensure that the MarCELL internal battery is fully charged (as it would be if the MarCELL had been plugged in for 12 hours or more previously). Also, depending on the age of your battery and the temperatures it has been exposed to over the course of its life, you may get between 8 and 36 hours of battery life.
To be safe, if using the MarCELL to protect a pet in a vehicle and running the MarCELL from its internal battery only, generally just assume 6-8 hours of battery life. You will receive immediate notices if temperature or humidity ranges are exceeded but (since the MarCELL is running off of internal battery power) you will not be able to use the “instant update” feature. When the MarCELLs battery does run out, NO Message is sent and you will not know that it is no longer monitoring the environment.
Customer Service and Technical Support is available Monday–Friday, 9am–6pm Eastern Time. If you have any questions or concerns please feel free to contact us.
Support: (866) 568-2770
Sales: (866) 568-2770
350 Mile Crossing Blvd
Rochester, NY 14624